Domestic Shipping Policy (Within India)

For the last 40+ Glorious Years, Bhuvneshwari masterpieces have adorned the homes of our clients over the world. When it comes to delivering our shipments to your doorstep, we take no chances and work with only the best in the business.

Approval & Packaging

We receive your online order confirmation, a member of Bhuvneshwari Moorti Art Customer Care team will reach out to you on the mobile number provided to reconfirm your purchase and go over the details of your order, thereby ensuring you’re getting exactly what you want.

• Once your order is ready, we will share you the photographs of your order for your approval. Upon your approval, your order will be processed to the packaging department.
• We take special care of the packaging and transportation. So that these reach customer end without any damage. We pack them in blister packaging and corrugated or wooden boxes, knowing their fragile nature. After that we will palletized to make sure that your order reaches to you in its best condition.
• The packaging department will take around 5-7 working days to pack the goods depending upon the size of the order.
• As soon as we have the all the documentation ready, we will hand over your packed shipment to ours logistics provider and get in touch with you via email or text message to provide you with the shipment tracking number.
• If there are no delays, it should usually take 4-5 business days to receive your shipment.

Coverage Within India

For shipping within India, Bhuvneshwari Moorti Art recommends and offers its customer Ground/Surface transportation for its shipments to pin codes serviced by FedEx, our primary logistics partner. If for any reason, your pin code isn’t covered by FedEx’s network, we will work with you to find a reliable alternative.

However, if you would like to personally pick up your order from our Jaipur (Rajasthan) store, or have it shipped by your own shipper, or any other way, we are quite flexible and would be happy to work with you or your preferred logistics provider. In either of the above cases, choose the ‘Pick Up from Store’ option during check out.

Please keep in mind that we too would love for you to get your purchase at the earliest, and at the least minimum cost. However, years of experience have taught us to be a little more safe than sorry and it’s because of this cautious approach, we mostly ship our products using the surface/ground transportation option within India.

In our experience, not only is it the most economical option as it costs much less than Priority or Overnight Air delivery options, but also it is perhaps the safest way for transporting our heavy weight and volume packages across the country.

IN STORE PICK UP OPTION

If you would like to pick up your order from our Jaipur, Rajasthan store or send someone else to collect it, select the ‘Store Pick Up’ option under shipping section during the checkout process. Our Customer Care team will coordinate the details with you and schedule a pick up time accordingly.

We take utmost care to pack each shipment carefully to ensure your valuable purchase reaches you intact and without any damage, but our responsibility ceases once the shipment is handed over to you.

Insurance

Bhuvneshwari Moorti Art dispatches each shipment with full marine insurance. If there is any damage to your shipment, it is very important to notify us immediately, take as many photographs as proof to document the damage and save all the packaging materials for the surveyors’ inspection.

Process In Case Of Any Damages

Despite all the precautions and our best intentions that our shipment reaches you in the safest possible way, sometimes things are beyond our control. No matter how securely a sculpture or product is packed, the journey to your doorstep is not in our hands and your cooperation here is of utmost importance.

Steps To Observe When Your Shipment Reaches Your Door Step

• If you notice any external damage to the outer packing or suspect something wrong, please make sure to mention it on the delivery slip before accepting the delivery of the package from the logistics provider.
• Please do not wait for an auspicious time/day/occasion to unbox your shipment. In the case of any damage, an insurance claim will have to be filed, for which timing is key.

While unboxing if you notice that the product received is damaged, you must bring it to our notice within 24 hours of receiving the shipment by calling us +91 8947967791 (India), or what’s app us on +91 8947967791 or mailing us at info@bhuvneshwarimoortiart.com

• If possible, please click picture of each and every angles using your mobile phone or camera.
• Do not dispose of the packaging material and keep everything that came with the consignment for the inspection of the shipping company as well as the insurance surveyors.
• In the unlikely rare event of a damaged shipment, Bhuvneshwari Moorti will ensure you get a full refund or an exchange AS LONG AS the above mentioned insurance claims procedures are followed.